Today I am a little hungover. And today I have also learnt that there is a difference between a "bug" and a "support issue" (in systems terms). If anyone knows what that difference is, I would be grateful for some guidance. I joke that where I work (the organisation shall remain anonymous as there are some good folk here) that it is easier to bypass the middleman and bang my head against the wall - same end result and achieved in a quicker time. I would like to quote some Paul Hewson: "don't let the b@stards grind you down".
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